Customer Service, Business English Lessons
Handle customers, complaints and support conversations with the right tone. 4 free interactive lessons at Beginner, Intermediate and Advanced level.
Addressing Omnichannel Customer Service Concerns
Thomas, a Business Development Manager, meets with Sam Brooks, Head of Marketing, to discuss Verolane Group's omnichannel customer service solutions f…
Handling Urgent Order Delays
A client contacts a representative about a delayed shipment impacting project timelines. The representative must apologize, explain the delay, offer a…
Improving First-Contact Resolution Through Accurate Diagnosis
Marc and Sophie discuss the issue of low first-contact resolution rates due to incorrect diagnoses and rushed troubleshooting. They agree to implement…
Proactive Customer Billing Education and Segmentation
Elena discusses customer billing confusion and contract renewal frustrations with Margot. They explore proactive communication strategies and behavior…