Crisis & Problem-Solving, Business English Lessons
Manage outages, incidents and emergencies and coordinate a response under pressure. 5 free interactive lessons at Beginner, Intermediate and Advanced level.
Addressing Aircraft Defect and Delay
Marc and Julien discuss a defect in an aircraft, focusing on the cause and the necessary fix. They address the operational impact and ensure safety st…
Addressing IT Security Breach and Policy Violations
Elena and Julian review an IT security breach caused by a former employee's unauthorized device, impacting operations and finances. They discuss polic…
Managing Client Crisis and Work-Life Balance
Ava Laurent discusses a recent client service disruption that required intense focus and coordination. She reflects on the pressure of back-to-back me…
Managing Data Integrity in Environmental Monitoring
A team reviews an anomalous environmental monitoring result to determine if it indicates a contamination issue or is due to sampling variability. The …
Managing Project Crisis and Stakeholder Concerns
A manager and team lead address critical issues in a high-stakes project, including cost overruns, safety hazards, and key stakeholder risks, to prepa…