Business English Glossary, O

26 terms starting with O. See the full glossary.

omnichannel customer service
providing support across all communication channels · Appears in: Addressing Omnichannel Customer Service Concerns
on our toes
Being alert and ready to respond quickly to changing situations. · Appears in: Conducting a Performance Review with a Stock Team Leader
on the higher spectrum
at the more expensive end of a range · Appears in: Evaluating Property Options for Client Decision
on-the-ground insights
practical information gathered from direct experience at the location · Appears in: Onboarding and team transition strategy
on-time delivery rate
The percentage of deliveries made by the scheduled date · Appears in: Negotiating Sustainable Snack Launch and Delivery Terms
on-trade staffing
The personnel available to work in bars, restaurants, and hotels. · Appears in: Renewing Annual Trade Agreement Amid Market Volatility
onboarding and training program
A structured plan to teach new employees how to perform their roles. · Appears in: Drafting Proposal for Luxury Automotive After-Sales Digital Enhancement
one-page summary
a concise document containing only one page of information · Appears in: Managing Project Crisis and Stakeholder Concerns
ongoing support
continuous help and encouragement provided to a team · Appears in: STAR Method for Behavioral Interview Responses
ongoing support and maintenance plan
A continuous agreement to provide technical help and system upkeep. · Appears in: Drafting Proposal for Luxury Automotive After-Sales Digital Enhancement
operating cash flow
The amount of cash generated by a company's normal business operations. · Appears in: Q3 Financial Results and Cost Variance Analysis
operating costs
The expenses incurred in running a business or equipment · Appears in: Pitching Electric Excavators to Skeptical Clients
operating margin
The profit a company makes from its core business operations after deducting operating expenses. · Appears in: Quarterly Cluster Business Review: Financial Performance and Strategic Priorities
operational backlog
A large accumulation of work that has not been processed yet. · Appears in: Handling Urgent Order Delays
operational costs
Expenses related to the day-to-day running of a business. · Appears in: Reviewing Expedited Shipments and Logistics Adjustments
operational efficiency
The ability to perform business operations effectively and without waste · Appears in: Addressing ERP and CRM Implementation Challenges, Pitching Electric Excavators to Skeptical Clients, Presenting a Peak Season Resource Plan to Senior Management
operational framework
The structured system of procedures and guidelines that govern how a company operates. · Appears in: Reviewing Onboarding Strategies and Enhancements
operational headaches
Problems that cause difficulties in daily business operations. · Appears in: Addressing Aircraft Defect and Delay
operational hiccups
Small problems that disrupt normal business operations · Appears in: Follow-up on Flu Season Vaccine Demand Forecasting
operational momentum
The steady progress and efficiency of daily business activities. · Appears in: Handling Urgent Order Delays
operational pulse
The current state or health of daily operations. · Appears in: Ramping Up Production Amid Supply Chain Bottlenecks
operational tempo
The speed, intensity, or frequency at which equipment is used or operations are conducted. · Appears in: Quarterly Contract Performance Review
outer market
The external section of a market area that remains accessible. · Appears in: Navigating Japanese Business Etiquette and Cultural Protocols
outmaneuver competitors
To gain an advantage over rivals through clever strategy · Appears in: Strategic Response to Declining Enrollment
overall availability
The total percentage of time a system or equipment is operational and ready for use. · Appears in: Quarterly Contract Performance Review
overtime
extra work done beyond standard scheduled hours · Appears in: Presenting a Peak Season Resource Plan to Senior Management